Returns policy
How to make a return
Before sending anything back, please contact us within 30 days of receiving your order. Drop us an email at haulhausuk@gmail.com with your order number and the reason for your return. As a small family business, we always do our best to sort things out quickly.
Once we've confirmed your return, pop the item back in its original packaging (or something equally secure) and post it to the address we'll provide. Please use a tracked postal service — we aren't responsible for items lost in transit.
Once we receive and inspect the item, we'll issue your refund within 5–7 working days back to your original payment method. We'll send you a confirmation email as soon as it's done.
What's covered
Not quite right? No problem. We accept returns on unopened, unused items in their original packaging within 30 days of delivery.
Return postage at buyer's costReceived something that isn't quite right? We'll cover the return postage and offer a full refund or free replacement — your choice.
Return postage covered by usIf we've made a mistake with your order, we sincerely apologise. We'll sort it immediately — full refund or correct item sent, plus we cover all postage costs.
Fully covered by usReceived a gift that wasn't quite right? We can issue store credit to the gift recipient, as long as the item is in original, unused condition within 30 days.
Store credit issuedThe safety of your little one comes before everything else. If you ever have a concern about a product's safety, please contact us immediately and we will arrange a return and full refund without question. Your child's wellbeing is our absolute priority.
Full refund, no questions askedItems not eligible for return
- ❌Items returned after 30 days of delivery
- ❌Opened or used items (change of mind)
- ❌Items without original packaging
- ❌Personalised or custom-made products
- ❌Items showing signs of misuse or damage caused by buyer
- ❌Sale or clearance items (unless faulty)